Privacy Policy
Indian Wells Valley Plumbing · 443 W Church Ave, Ridgecrest, CA 93555 · (760) 301-4233
Introduction
Indian Wells Valley Plumbing ("we," "us," or "our") operates the website located at iwvplumbing.com and provides plumbing services in Ridgecrest, CA and the surrounding Indian Wells Valley. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us for service.
By using our website or contacting us, you agree to the practices described in this Privacy Policy. If you have questions, call us at (760) 301-4233.
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information you provide:
- Name, phone number, and service address when you contact us for a quote or service call
- Information submitted through our contact forms, including the nature of the plumbing issue
- Communications you send us by phone, form submission, or other means
Information collected automatically:
- Browser type, device type, and operating system
- Pages visited on our website and time spent on each page
- IP address and general geographic location
- Referring website or search query that brought you to our site
How We Use Your Information
We use the information we collect to:
- Respond to service requests, schedule appointments, and provide plumbing services in Ridgecrest and the Indian Wells Valley
- Contact you about your service request or appointment
- Send follow-up communications related to completed service, including requests for reviews
- Improve our website and understand how visitors use it
- Comply with applicable laws and regulations
We do not sell your personal information to third parties. We do not use your information for targeted advertising on third-party platforms without your consent.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand website traffic. Cookies are small text files stored on your device.
We use cookies for:
- Analytics — understanding how visitors navigate our website, which pages are most visited, and where visitors come from (typically via Google Analytics or similar services)
- Functionality — remembering preferences and ensuring the website works correctly across sessions
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality but will not prevent you from viewing our content or contacting us.
Third-Party Services
Our website may use third-party services that collect information independently under their own privacy policies. These may include:
- Google Analytics — website traffic analysis (Google Privacy Policy applies)
- GoHighLevel (GHL) — contact form processing and customer relationship management
- Housecall Pro — service scheduling and customer review collection
- Google Maps — location and map services embedded on our website
We encourage you to review the privacy policies of any third-party services whose content appears on our website.
How We Protect Your Information
We implement reasonable security measures to protect the information you provide against unauthorized access, disclosure, or misuse. Our website uses SSL encryption (HTTPS) for data transmitted between your browser and our server.
No method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Data Retention
We retain customer information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records for completed plumbing work are typically retained for a minimum of three years.
Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at (760) 301-4233 or by mail at 443 W Church Ave, Ridgecrest, CA 93555.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information.
Indian Wells Valley Plumbing does not sell personal information. California residents may submit privacy requests by contacting us at (760) 301-4233.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us and we will promptly delete it.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact us:
- Phone: (760) 301-4233
- Mail: Indian Wells Valley Plumbing, 443 W Church Ave, Ridgecrest, CA 93555
- Website: iwvplumbing.com/contact-us